Monatrix

We are…

WISE
Insight, experience and knowing what to do can only be achieved with time and commitment. Monatrix has been built on over 50 years of experience and expertise. We have seen and experienced it all. We are adept at cutting through the noise and just delivering what is right for our clients, every time and all the time.

PASSIONATE
There is a difference in doing things right and doing the right thing. We love our business. We don’t just act on instruction. We think, question and research. We learn and evolve our thoughts to ensure that every aspect of supporting our customers feels right and exceeds their expectations.

"ALL IN"
There is a saying in Africa “It takes a village to raise a child”. We believe it takes our whole business to cultivate a satisfied, long-term customer. Our commitment is total. Beyond the extra mile is what we aim for with every client and every project. We deliver with excellence, determination and candor.

LOYAL
We treat our customers as more than just a number or a contract. Our customers and partners are long standing and we enjoy mutual loyalty. When a customer calls our office, we know them by name. We are always there for them. Day or night, weekends and weekdays, their calls and needs are always answered!

Who We Are

Twenty years ago, two hungry young men sat down in a dimly lit bar. Change was in the air.

Between them Paul Gillings and Barry Doak had spent a long time in the security industry and firmly agreed on one thing; it needed something new. They shared a frustration of the number of vendors trying to sell what they liked, rather than what clients needed.

They knew they wanted to do something different, they just hadn’t figured out what that meant. So, over a bucket of sweaty beers they thrashed out what the hell it was they wanted Monatrix to be. What resulted are the promises they made to each other.

They agreed that if they wanted big clients to trust them, they had to learn all about them and what made them tick. They had to build relationships.

So they vowed to get to know every client better than their therapist, and give them service that normally comes with 3 Michelin stars.

They also promised themselves they’d know the products on the market better than anyone. So instead of trying to jam in the best product for them, they could stitch together the best system for their client, regardless of the vendor.

To do all of this they needed top flight talent. So they pledged to invite only people they’d trust with their own security to join them, and they promised to build a culture which allowed their team to grow to be what they aspired to be.

Everyone is proud of what Paul and Barry created in that bar. They created a manifesto to live up to, but more importantly, they created Monatrix.

In 20 years they’ve grown a team and a reputation, and have the great honour of serving some of the biggest brands in the country.

But most important, they still live by those promises from the dimly lit bar.