As more customers use the Sharry platform, our Support team continues to grow. We’re excited to welcome Sham Aldeiri as our new Customer Support Specialist, bringing a mix of technical knowledge, fresh ideas, and a passion for helping people.

Sham originally comes from Syria but grew up in Saudi Arabia. Now she’s studying IT at the Czech University of Life Sciences in Prague, and tech is more than just a career choice for her – it’s a real passion.

When she’s not learning new things or diving into the latest technology, you’ll probably find her at the gym or playing video games (which might explain her competitive edge and problem-solving skills).

First Wins: Smarter Support With AI

Even though Sham joined Sharry in the summer, she’s already made an impact. Together with the team, she launched an updated AI-bot inside the Sharry PortalWX. This chatbot works as a 24/7 online agent, ready to help clients with any questions. Thanks to its detailed knowledge of our robust platform, it can solve issues quickly or connect users with a human operator if needed.

“Sham is an intelligent young professional who brings a fresh perspective not only to customer support but to the IT field overall. We need more people like her to keep pushing processes forward and introducing new ideas. Even in the short time she has been with us, Sham has already launched an updated AI bot that supports our clients every day,” said Artem Ivanov, Head of Support at Sharry.

Why Sharry?

Joining a new company is never just about the role – it’s also about the culture. For Sham, that’s what stood out the most: "What made me join Sharry is the positive culture and strong team spirit. I felt it’s a place that not only values new ideas but also encourages you to bring them to life and grow together,” said Sham Aldeiri.

With Sham on board, our Support team is even better equipped to take care of our growing global community of clients – now supporting 8 languages across 5 time zones. Sham’s energy, curiosity, and dedication to technology are a perfect match for Sharry’s vision of innovation and client-first service.